What LOEL
Frequently Asked Questions
Rest assured, our inflatable rentals are completely safe to play on. Our inflatable rentals are fire-resistant and lead-free. We also have our inflatable rentals inspected annually. Be sure to follow all safety guidelines for the best and safest experience since any rare accidents that happen are typically due to not following safety guidelines.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. However, if damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
A: Many of our water slide rentals can be used as dry slides and the pool areas may be transformed into a ball pit. Read each specific water slide’s specifications to double-check and if you are still unsure, contact us.
Q: What surfaces do you set up on?
Q: What if we need to cancel?
A: We definitely understand that things come up and you may need to cancel your rental. We just ask that you cancel 7 days prior to the event date. If you canel after the 7 day period you will not receive a refund on your deposit.
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a resonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords. At night you may turn off the blower or in case of bad weather.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean and ready to party when your rental period begins.
Q: Does the price include set up and delivery?
A: No, we do have a deliver and setup charge but in most cases we can waive it if you are a returning customer or if your event is local to our warehouse.
Q: What payments do you take?
A: Cash, Check, or Credit Card... However we only take checks from business, churches and schools. If paying by cash, please have exact change as our drivers do not carry cash.
Q: How Clean are your inflatables?
A: We thoroughly clean and disinfect our bounce house and inflatable rentals after every use. We do ask that when you rent an inflatable, please keep away food, drinks, cake, candy, and other unnecessary items away from your inflatable rental.
Q: What are your safety rules and regulations?
A: Tips are not required but are always appreciated! Our delivery team works hard weekdays, weekends, mornings, afternoons, and evenings to ensure that your inflatable rental is delivered promptly and with care.
Q: Are your inflatables safe?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: What about parks? Do parks have electricity?
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Have adult supervision at all times when children are on or near the inflatable unit.
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Shoes must be removed prior to using the inflatable.
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The number of users on the inflatable must be at or below the number indicated on the product specifications.
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Playing around is expected but absolutely no flips or rough/unruly play.
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Absolutely no unnecessary items are allowed on the inflatable such as but not limited to gum, drinks, food, candy, cake, silly strings, confetti, etc. These items are harmful to the inflatable material and can result in an additional charge.
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Use your best judgment when the kids are playing on the inflatable and allow separate times for jumping for older and younger kids.
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Do not move the inflatable unit from its set up location. If you need to have the unit moved, call us. We may or may not be able to help depending on how busy we are that day.
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Do not use water on or near the bounce houses of other inflatables except for water slides. Please also keep away from fire, flames, and fireworks.
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While using your unit, if the weather becomes inclement or if it gets too windy (about 20mph) cease use of the unit.
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Perhaps most importantly – HAVE FUN!